Accessibility Statement

We aim to provide reasonable modifications and effective assistance consistent with applicable accessibility laws, without removing essential safety requirements or fundamentally changing the nature of the attraction.

Accommodation requests are considered individually based on the guest's needs, the physical venue, available routes, and event-safety requirements.

Guests are not required to disclose a diagnosis. However, staff may request information reasonably necessary to understand and respond safely to an accommodation request.

We are working to improve the usability of RGVHorror.com for people using assistive technologies, with the Web Content Accessibility Guidelines 2.2 Level AA used as an accessibility goal.

Accessibility is an ongoing effort. Some third-party ticketing, payment, video, map, or embedded content may be controlled by outside providers.

If you encounter a website barrier, cannot access information, or need information in another format, contact McAllen Horror Nights Guest Support.

McAllen Horror Nights is an immersive walk-through haunted attraction.

The attraction may contain:

• Stairs.
• Narrow or enclosed passages.
• Low clearances.
• Dark or low-visibility areas.
• Uneven surfaces.
• Theatrical fog, haze, or smoke.
• Strobe or flashing lights.
• Loud and sudden noises.
• Live actors and startle effects.
• Close proximity to actors and other guests.

Guests with mobility, sensory, visual, hearing, or other accessibility needs should contact us before attending so we can explain current route conditions and discuss available reasonable accommodations.

The physical route, effects, and available accommodations may vary according to attraction design and event operations.

Guests who use a wheelchair, scooter, walker, cane, or another mobility device should contact McAllen Horror Nights Guest Support before attending.

Our team can discuss:

• The entrance and check-in process.
• Current attraction-route conditions.
• Accessible parking information.
• Restroom information.
• Whether a step-free route is currently available.
• Whether an alternate route or experience is available.
• Assistance from a companion.
• Other reasonable accommodation requests.

Available accommodations depend on the physical venue, attraction design, safety conditions, and applicable law.

Service animals are permitted in public areas as required by applicable law.

Guests using service animals are strongly encouraged to contact us before attending. Darkness, fog, narrow passages, loud sounds, live actors, crowds, and sudden effects may affect an animal's safety or ability to work.

A service animal must remain under the control of its handler. Staff will address service-animal situations according to applicable law and legitimate safety requirements.

The attraction may not be appropriate for every guest.

Visitors who may be affected by flashing lights, theatrical fog, loud noises, confined spaces, frightening imagery, darkness, crowds, or sudden movement should review the attraction warnings before entering.

Contact McAllen Horror Nights Guest Support before purchasing if you need additional information about sensory effects or available accommodations.

To request an accommodation, ask about venue conditions, obtain information in another format, or report an accessibility issue, contact:

McAllen Horror Nights Guest Support

When contacting us, please provide the event date, the accommodation or assistance requested, and your preferred method of contact. We will respond as promptly as reasonably possible.